Designs by Musti

FAQ

SHOPPING FAQ'S

How fast will my order ship?

If your items are in stock, they will be packaged and shipped within 1-2 business days. If an item is out of stock or made to order, please allow 2-3 weeks, unless otherwise noted. We will always do our best to expedite your order, and will email you with a tracking number and link when your order ships.

Can I rush my order?

If you need your order rushed, please call us during our business hours at 1-310-395-4500 and we will do our best to accommodate you.

Will my purchase come with gift wrap?

Yes. All of our pieces will be packaged in either our signature gift box or gift bag. Orders shipped to a gift recipient will contain a gift receipt.
 

SHIPPING

Do you ship to other countries?

Yes, we offer international shipping, please email us for inquiries.
What are the conditions of your FREE SHIPPING offer?

We offer FREE USPS Priority Mail shipping on all domestic jewelry orders of $150 + up. If an item is exchanged, the customer will be responsible for return shipping charges, unless we have made a mistake. Oversized items may incur an additional fee. Express mail shipping will be an additional fee.
We ship via USPS Priority and Express Mail. Please let us know if you have any shipping concerns that we should be aware of.
• USPS Priority Mail shipping takes 2-5 business days, includes package tracking, and is available for all jewelry packages up to $150. • Express Mail shipping takes 1-2 business days, includes insurance and package tracking. If your item needs to be rushed, please call the store to confirm. 1-310-395-4500. • Oversized packages will incur an additional fee.

What is your Shipping Policy?

Free USPS Priority Mail shipping offers apply only to the Continental United States. An adult signature is required upon delivery.  Musti Designs and it’s representatives cannot be held responsible for lost or damaged items.

Standard shipping rates apply to all other destinations.

What are my International Shipping options?

Currently we are only accepting International shopping options via email or phone call. Please reach out to us directly in order to fulfill your international shipping orders.

310.395.4500 | Contact@mustidesigns.com

How do I track my package?

If your package is being shipped domestically, you will receive an email confirmation and tracking number when your package ships. If you have a concern, please let us know.


RETURNS / EXCHANGES


What is your Return or Exchange Policy?

We have 2 policies: One for our ONLINE WEBSITE, and another for our RETAIL BOUTIQUE. Please read carefully, no exceptions.

 

FOR ONLINE ORDERS - If you are not happy with your purchase, we offer a 7-day grace period for returns or exchanges, counted from the day your package is delivered. Items being returned/exchanged must be in their original condition. The customer is responsible for return postage, unless we have made a mistake or there is something wrong with your order. Please be sure to ship items in original packaging with padding or bubble wrap, and send with either tracking and / or insurance. We are not responsible for lost packages or items damaged in shipping. You MUST contact us first to receive a RETURN AUTHORIZATION. We reserve the right to refuse or charge a restocking fee for any returns/exchanges not meeting these conditions.

 

FOR RETAIL BOUTIQUE PURCHASES, we offer a 7-day exchange-only policy for items not meeting your expectations. Items being returned/exchanged must be in their original condition and have either the original or gift receipt. You will be issued a store credit good for one year that can be used toward any other purchase. There are no refunds for RETAIL store purchases.

We do not accept returns on CUSTOM ORDERS, MONOGRAMS, RESIZED RINGS, or sale items. These purchases are FINAL SALE.
What is your HOLIDAY RETURN POLICY?

For both Online and In-Store purchases made between December 1-Dec 30thth, we offer an extension of our exchange / refund policy until January 30th to allow for gift exchanges. All other conditions apply.
How do I return or exchange a gift?

Please contact us first for a RETURN AUTHORIZATION for online returns, or bring your gift with receipt to the store for an exchange. Please be sure to do so within the exchange/refund time frame.


PAYMENTS


Which payment options do you accept?

We accept Debit Cards, Visa, Mastercard, American Express, Discover, and Paypal. We do not accept personal checks or ship C.O.D. All purchases must be paid in full before shipping.

Can I use a gift certificate or store credit toward my purchase?

Yes, of course! If you have a received a gift certificate or have a credit from our retail store, please call us to process your credit toward your online order.
Do you collect Sales Tax?

Sales tax is required to be collected for all purchases made in our boutique, or shipped to a CA address. If your package is being shipped outside of CA, there is no sales tax!
How do I redeem a Promotional code or Special Offer?

You will be prompted during checkout to enter any promotional or special offer codes as you are checking out. Offers are also valid for a phone order. Sales & Specials are not valid for previous purchases, and in-store offers may differ from website promotions.